Terms of Service

Cited provides AI visibility consulting and management services (collectively, the "Services"), which include, without limitation:

(a) monthly audits measuring how frequently Client's business is referenced by generative artificial intelligence platforms, including but not limited to ChatGPT, Perplexity, Google AI Overviews, and comparable services then in operation;

(b) managed content production, authority-signal development, and technical optimization undertaken to improve Client's visibility in AI-generated responses;

(c) monthly progress reports, including a Share-of-Model performance report and a personal Strategic Memo authored by the founder of Cited.

The specific scope of Services applicable to a particular Client is set forth in that Client's individual Service Agreement, which forms part of these Terms with respect to that Client.

The standard Service fee is United States Dollars Four Hundred and Ninety-Seven (USD $497.00) per month, billed in advance via recurring subscription processed through Stripe, Inc. on the calendar anniversary of Client's first payment date. By initiating a subscription, Client expressly authorizes automatic monthly charges to the payment instrument on file until the subscription is cancelled in accordance with Section 4 of these Terms.

Cited reserves the right to offer promotional pricing, founding-client rates, or custom pricing at its sole discretion. Any such pricing shall be documented in Client's individual Service Agreement and shall supersede the standard fee for that Client only.

Client is responsible for maintaining current and accurate payment information. In the event of a payment failure, Stripe's automatic retry process shall attempt recovery for a period of seven (7) days, after which Services may be suspended until payment is restored.

New Clients may request a full refund of their first month's payment within thirty (30) days of the initial payment date. Refund requests must be submitted in writing to [email protected]. Approved refunds shall be processed via Stripe and typically appear in Client's account within five to ten (5–10) business days.

Following the initial thirty (30) day period, all monthly subscription fees are non-refundable. Services shall continue through the end of any prepaid period notwithstanding cancellation.

The Services operate on a month-to-month basis with no fixed contract or minimum commitment period. Either party may terminate the engagement upon thirty (30) days' written notice delivered to [email protected]. Following cancellation, Services shall continue through the end of the thirty (30) day notice period and any prepaid billing period.

Cited recommends a minimum engagement of ninety (90) days to permit AI search engines to complete a full re-indexing cycle and surface the foundational work performed during the early months of the engagement. Engagements of shorter duration may not produce measurable visibility improvements.

Cited reserves the right to terminate the Services immediately, without further notice, in the event of non-payment, material breach of these Terms by Client, or any conduct by Client that violates applicable law.

To enable effective delivery of the Services, Client agrees to:

(a) provide accurate and complete business information, website access, and any reasonably required credentials, content management system access, or analytics access;

(b) review and respond to materials submitted by Cited within five (5) business days of submission;

(c) refrain from requiring Cited to produce, publish, or promote any content that is illegal, defamatory, deceptive, infringing, or otherwise in violation of third-party rights or applicable law;

(d) maintain Client's own website, domain registration, hosting infrastructure, and any third-party platforms upon which the Services depend.

All deliverables produced by Cited specifically on behalf of Client during the engagement (including written content, technical implementations, and reports) shall become the property of Client upon Client's full payment of the corresponding monthly fee. Cited retains all right, title, and interest in and to its proprietary frameworks, methodologies, audit templates, query libraries, scoring algorithms, internal tools, and other materials of general application used to deliver the Services, none of which transfer to Client.

Cited may reference anonymized Client performance data, results, and aggregated outcomes in case studies, marketing materials, and educational content, provided that Client's identity is not disclosed without consent. Client may opt out of such anonymized references by submitting a written request to [email protected].

The Services rely upon third-party artificial intelligence platforms (including, without limitation, OpenAI's ChatGPT, Anthropic's Claude, Perplexity, and Google AI Overviews) whose underlying algorithms, ranking factors, citation behaviours, and operational availability are controlled by those third parties and subject to change without notice. While Cited applies industry-recognized techniques to improve AI visibility, Cited does not and cannot guarantee specific numerical outcomes, citation frequency, ranking improvements, or business results.

First measurable improvements typically appear within ninety (90) days of engagement; sustained citation patterns typically emerge between months four (4) and six (6); category authority typically develops over a period of eight to twelve (8–12) months. Clients seeking faster or guaranteed results may not be a suitable fit for the Services.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CITED'S TOTAL CUMULATIVE LIABILITY TO CLIENT UNDER THESE TERMS, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CLIENT TO CITED DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL CITED BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITY, OR LOSS OF GOODWILL, EVEN IF CITED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Each party agrees to hold in confidence all non-public business information disclosed by the other party in the course of the engagement ("Confidential Information"). Neither party shall disclose Confidential Information to any third party except: (a) to subcontractors or service providers who are themselves bound by written confidentiality obligations no less protective than those set forth herein; (b) where compelled to do so by law, court order, or governmental authority of competent jurisdiction; or (c) with the prior written consent of the disclosing party. The confidentiality obligations set forth in this Section shall survive termination of the engagement for a period of two (2) years.

Client agrees to indemnify, defend, and hold harmless Cited, its members, officers, employees, contractors, and affiliates from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising from or in connection with: (a) any content or information provided by Client to Cited that infringes any third-party right; (b) Client's business operations, products, or services; or (c) any breach by Client of these Terms or applicable law.

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation between the parties. Should the parties fail to resolve the dispute within thirty (30) days of written notice of the dispute, the matter shall be submitted to binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, with the arbitration to be held in the State of Wyoming. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Cited may amend these Terms from time to time. Material changes shall be communicated to active Clients via electronic mail at least thirty (30) days prior to the effective date of such changes. Continued use of the Services following the effective date of any amendment shall constitute acceptance of the amended Terms.

These Terms, together with the applicable Service Agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, whether written or oral. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The failure of either party to enforce any provision shall not constitute a waiver of that provision or any other provision. Neither party may assign these Terms without the other party's prior written consent, except that Cited may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.

All notices, consents, and other communications required or permitted under these Terms shall be made in writing and delivered to the contact address set forth below, and shall be deemed given upon receipt:

Brightbay LLC Operating as Cited 30 N Gould Street, Suite R Sheridan, Wyoming 82801 United States of America Email: [email protected] Web: www.getaicited.co