Terms of Service

1. About these terms

These terms are an agreement between you and Brightbay LLC, a Wyoming limited liability company trading as Get AI Cited (“Get AI Cited”, “Cited”, “we”). They apply when you visit getaicited.co, use our free tools, browser extension or AI-assistant connector, subscribe to a Cited Score plan, or engage us for services. By using any of these you accept these terms. If you accept them for a company, you confirm you may bind it, and “you” means that company.

Get AI Cited is a business service. To create an account, subscribe or engage us, you must be at least 18 and act for a business. Our free public tools provide general business information and are not directed at children.

2. What we provide

Cited Score subscriptions (Track, Compare, Custom and Agency): measurements of how AI answer engines cite and name the companies you track, with a dashboard, reports, exports and optional connections. Which engines we measure (currently ChatGPT, Perplexity, Claude, Gemini, Google AI Overviews and Grok) can change as engines launch, close or change their access.

AI Source Builder: creating and correcting your company’s listings on third-party sites, as described in section 6a.

Free tools: published scores and leaderboards, research, the AI-readiness checker, the Chrome extension and the AI-assistant connector.

Consulting and agency services (audits, roadmaps and retainers): the scope, fees and timelines are set in a proposal, statement of work or purchase confirmation. If that document conflicts with these terms, it wins for that engagement.

We may change, add or remove features. If we remove a core feature of a paid plan during your billing period, we will tell you and you may cancel.

3. Accounts and access

Keep your sign-in links, passwords, connected apps and any Google account you use with Continue with Google secure (we recommend two-step verification on it), and tell us at once if you think someone else has access. You are responsible for activity under your account and for anyone you give access to, including team members, agency clients and connected AI apps.

4. Subscriptions, billing and renewal

Plans are billed in advance, monthly or annually, through Stripe, and renew automatically at the end of each period at the then-current price until you cancel. Prices exclude taxes, which are added where required. We will email you between 7 and 30 days before a price change applies to your plan, so you can cancel first, and we remind you of your renewal terms at least once a year.

If a payment fails, we may pause your access until it is paid. Your plan sets how many companies and categories you can track.

Free trials. Some plans start with a free trial. Before you start, we show its length and the price that follows. We don't take a card to start a trial, so nothing is charged during it. To continue after the trial, add a card before it ends; the plan then renews as described above. If you don't, the trial ends and your account closes. We email you three days before a trial ends. One trial per agency or company; we may decline a trial that appears to repeat an earlier one, and we may change or end trial offers at any time without affecting a trial already started.

One-time services, such as AI Source Builder placements and project work, are quoted and invoiced separately and are not subscriptions. Listings we create for you are set up on accounts you control, and you keep them.

5. Cancellation and refunds

You can cancel a subscription at any time from Manage billing in your dashboard, or by emailing [email protected]. Cancellation stops the next renewal; you keep access until the end of the period you have paid for.

Payments are non-refundable, and we do not give refunds or credits for partly used periods, unused companies or downgrades, except where the law requires it or we have made a clear error in your billing.

Consulting and project fees are refundable only as stated in the engagement document. Retainers end as set out there, or with 30 days’ written notice if it says nothing.

If the law where you live gives you additional cancellation or refund rights, nothing in these terms takes them away.

6. Agencies, white label and partner codes

On the Agency plan you may present Get AI Cited reports, dashboards and the extension’s partner mode to your own clients under your own brand. You are responsible for your relationship with your clients, for the client sign-in addresses and data you add, and for having a lawful basis to add them. A data processing agreement is available on request.

You must not alter measured figures or present them as something they are not. When your Agency plan ends, your clients’ access through it ends too.

6a. AI Source Builder and listing services

When you order AI Source Builder, you authorise us to create and correct listings for your company on the third-party sites in your order, on your behalf. You confirm that the company details, logos, links and contact details you approve are accurate, that you may use them, and that you are authorised to act for the company.

Nothing goes live until you approve it. We follow each site’s own rules, and we never buy, write or incentivise reviews, pay for editorial placement, or create accounts in anyone’s name but yours.

The sites are independent of us. Each decides whether to accept, keep, edit, rank or remove a listing, and can change its rules or close at any time. We do not guarantee that a site accepts or keeps a listing, or that any AI engine cites it or names you. If a site refuses or removes a listing, we tell you and suggest an alternative site where one exists.

Accounts are set up on an email address you control and handed over to you with their logins, after which you are responsible for them. We delete our copies of the logins once handed over. Listings stay yours whether or not you keep working with us.

7. Acceptable use

Do not: scrape, bulk-download or automate access to Get AI Cited except through the exports, extension and connector we provide; get around rate limits or security; resell or sublicense Get AI Cited except under the Agency plan; reverse engineer the service; use it to break the law, infringe others’ rights or harass anyone; or upload anything harmful. We may suspend access that breaks these rules or puts the service or others at risk.

8. Published measurements and leaderboards

We publish dated snapshots of how AI engines answered a fixed set of buyer questions in a category, measured as described in our methodology. They report what the engines said on those dates. They are not our opinion of a company’s quality, an endorsement, a rating of its products, or financial, legal or purchasing advice. AI answers change often, so a new measurement can differ.

Company names and trademarks are used only to identify the companies measured. Their owners are not affiliated with Get AI Cited and do not endorse it.

Measurements are never for sale. Paying Get AI Cited, or declining to, does not change a published measurement, a ranking or the outcome of a correction request, and correction requests are free.

Corrections and removal requests: if you represent a company we have published and believe something is factually wrong (for example, the wrong website or category, or an answer attributed to the wrong company), email [email protected] with the subject “Correction”. We review requests within 10 business days and correct errors in our measurement and attribution, noting the correction on the page. We do not change what an engine actually said, and we do not remove accurate measurements on request.

Unless a page says otherwise, published leaderboard data is licensed under CC BY 4.0: you may reuse it with credit to Get AI Cited and a link to the source page.

9. Third-party services and AI engines

Get AI Cited reports on answers produced by third-party AI engines that we do not control, and works with services such as Stripe, Google Analytics, ChatGPT and Claude. Those services have their own terms and policies, and we are not responsible for their content, availability or actions.

Where Get AI Cited shows or stores answers from AI engines, they are AI-generated content from third parties, shown as received. They can be inaccurate or out of date and do not reflect our views. Check anything important before relying on it.

Comparison pages describe other companies’ products from their own published pages on the date shown. Prices and features change, so check with the company before you rely on them. Product and company names are trademarks of their owners, used only to identify them.

10. Results and warranties

We do not guarantee specific scores, rankings, citations or mentions. GEO outcomes depend on AI platforms, competitors and other factors outside our control. We will perform paid services with reasonable skill and care. Otherwise, and especially for the free tools, Get AI Cited is provided “as is” and “as available”, and we disclaim all other warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted or error-free operation, to the extent the law allows.

Nothing on Get AI Cited is legal, financial, investment or regulatory advice. You decide how to use our measurements and recommendations, and you are responsible for the content you publish and the claims you make about your own company.

11. Ownership and data

You own the data you give us and the deliverables we create for you once they are paid for. You give us permission to use your data to provide and secure the service. We own Get AI Cited, its software, methodology, measurements and brand. We may use aggregated, de-identified measurement data, which cannot identify you or your clients, to improve the service and publish research. We may reference an engagement as a case study only with your written consent. If you send us feedback, we may use it freely.

12. Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for our work together. This does not cover information that is public, already known or independently developed, or that the law requires to be disclosed. This duty continues after our agreement ends.

Artificial intelligence. We may use AI tools to provide the services, only through accounts or business and API plans whose providers do not train their models on what we send, and only with the information a task needs. We never put passwords, access keys or payment details into AI tools. Neither of us will use the other’s confidential information to train, fine-tune or improve any AI model. When you ask us to delete your information, that includes copies in our AI tools where the tool allows. The questions we send to AI engines to measure visibility describe a market category and contain none of your confidential information. You will not use AI tools or automated means to copy or recreate our non-public methodology, question sets, reports or software. See How Get AI Cited uses AI (getaicited.co/ai-use).

13. Limitation of liability

To the maximum extent the law allows, neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, revenue or business opportunities. Our total liability for all claims relating to Get AI Cited is limited to the greater of the fees you paid us in the three months before the claim arose and US$100; for the free tools alone it is US$100. We are not liable for the acts, content, availability or decisions of AI engines, listing sites or other third parties, or for loss of data you could reasonably have kept a copy of. These limits apply even if a remedy fails of its essential purpose. They do not limit your obligation to pay fees or your indemnity in section 14, and do not apply to liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify Brightbay LLC against third-party claims arising from your breach of these terms, from data, logos or other content you or your clients provide (including the details you approve for listings), or from how you present Get AI Cited results to others.

15. Suspension and termination

You can stop using Get AI Cited at any time. We may suspend or end your access if you seriously or repeatedly break these terms, do not pay, or create legal or security risk; where reasonable we will warn you first. If we end a paid plan without cause, we will refund the unused part of your current period. When an account closes, we keep and then delete its data as set out in the Privacy Policy. Sections 5, 6a, 8, 9, 10 to 16b and 18 survive termination.

16. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Before starting a claim, contact us at [email protected] and we will both try in good faith to resolve it within 30 days.

Any dispute that is not resolved will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in English, and conducted online or by video unless both parties agree otherwise. Either party may bring an individual claim in small claims court instead, and either may ask a court for urgent relief to protect intellectual property or confidential information. Claims may be brought only individually, not as a class or representative action.

You may opt out of arbitration within 30 days of first accepting these terms by emailing [email protected] with the subject “Arbitration opt-out”. Nothing in this section stops you from seeking public injunctive relief in court where the law gives you that right, or limits rights that cannot be waived by contract. If the class-action waiver is found unenforceable for a claim, that claim will be decided in court, not in arbitration.

16a. Copyright complaints

If you believe material on Get AI Cited infringes your copyright, email [email protected] with: the work you say is infringed; the material and where it appears; your name, address, phone and email; a statement that you believe in good faith the use is not authorised; and a statement, under penalty of perjury, that your notice is accurate and that you own the right or may act for its owner, with your physical or electronic signature. We remove material that infringes and may end the accounts of repeat infringers. If your material was removed and you believe that was a mistake, you may send a counter-notice to the same address.

16b. Sanctions and export

You may not use Get AI Cited if you are located in, or ordinarily resident in, a country or region subject to comprehensive U.S. sanctions, or if you are named on a U.S. government restricted-party list, and you will not use Get AI Cited in breach of U.S. export control or sanctions laws.

17. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for material changes, email account holders at least 30 days before they apply to existing subscriptions. If you continue to use Get AI Cited after that, the new terms apply; if you do not agree, you may cancel before then.

18. General

These terms, our Privacy Policy and any engagement document are the whole agreement between us about Get AI Cited. If part of these terms is unenforceable, the rest still applies. You may not transfer these terms without our consent; we may transfer them with our business. Neither of us is liable for delays caused by events beyond reasonable control. Notices to us go to [email protected]; notices to you go to your account email, and you agree to receive notices and records electronically. We are independent contractors, and nothing in these terms creates a partnership, agency or employment relationship, except that you appoint us to act for you as described in section 6a. There are no third-party beneficiaries. Our not enforcing a right is not a waiver of it. If a translation of these terms differs from the English version, the English version applies.

19. Contact

[email protected] · Brightbay LLC · 15442 Ventura Blvd Suite 201-1406 · Sherman Oaks, CA 91403 · +1 213 460 5908